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Shipping Policy

  1. Introduction: This Shipping Policy sets out our guidelines for shipping products purchased from Macfrey ("we", "us", "our") website.

  2. Processing Time: We typically process and ship orders within 2 to 5 business days from the date of purchase. Please note that processing times may be longer during peak seasons or holidays.

  3. Shipping Methods: We offer the following shipping methods: [insert list of available shipping methods]. Shipping times and costs may vary depending on your location and the shipping method you choose.

  4. Shipping Fees: Shipping fees are calculated based on the weight and destination of the product. The shipping fees will be displayed during the checkout process.

  5. Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the delivery status of your order.

  6. Shipping Restrictions: We currently only ship worldwide

  7. Customs and Duties: International orders may be subject to customs and duties fees, which are the responsibility of the recipient. We are not responsible for any customs or duties fees incurred.

  8. Delivery Issues: If your order is delayed or lost in transit, please contact us at [insert contact information] and we will work with the shipping carrier to resolve the issue. If your order is damaged upon delivery, please contact us within 7 days of delivery.

  9. Changes to Shipping Policy: We may update this Shipping Policy from time to time, so please review it periodically. We will notify you of any material changes by posting the new Shipping Policy on our website.

  10. Contact Us: If you have any questions or concerns about this Shipping Policy, please contact us at info@macfrey.com.

Returns

  1. We offer a 14-day return policy, meaning you have 14 working days after receiving your item to request a return for a full refund, excluding the cost of delivery. Please contact us before returning any item.

  2. To be eligible for a return, the item must be in the same condition that you received it, undamaged, unused, and in its original packaging. You’ll need the receipt or proof of purchase, including the order number supplied with the order.

  3. To return an item, contact us at info@macfrey.com If your return meets our criteria, we’ll send you a return shipping label, with instructions on how and where to send your package. Refunds will be paid within 30 days of your order cancellation. We have the right to refuse any items returned without pre-booking and first requesting.

  4. You are responsible for the cost of return and the risk of loss or damage whilst returning the items, so sufficient postal insurance should be taken out to cover the item’s value. This does not apply nor affect your rights if we are at fault - for example if items are faulty.

  5. You can always contact us for any return questions at info@macfrey.com

  6. Damages and Issues
    Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

  7. Unfortunately, we cannot accept returns on sale items, gift cards, and pre-orders. This is due to stock levels, and so by pre-ordering anything from us, you are committed and dedicated to the purchase. Please ensure that you are truly satisfied and have conferred adequately with our team before pre-ordering.

  8. Exchanges
    The fastest way to ensure you get what you want is to return the item, and once the return is accepted, make a separate purchase for the new item.  

  9. Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 30 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  10. These are the current terms that apply to all orders. We may change our terms and conditions in the future, so please ensure to check back and find out whether our terms have changed.

  11. None of these terms affect your legal rights and are not diminished in any way. If any term held is invalid under applicable statute or rule of law, that term is automatically excluded from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Warranty at MacFrey Kits

About Our Policy

  1. Introduction: This Warranty Policy sets out our guidelines for warranty coverage for Macfrey Ebike Conversion Kit ("we", "us", "our").

  2. Warranty Coverage: We offer a 1 year warranty on all Macfrey Ebike Conversion Kits and 6months for Battery packs from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

  3. Exclusions: This warranty does not cover damage caused by misuse, abuse, neglect, accidents, or modifications to the product. It also does not cover normal wear and tear, such as scratches, dents, or cosmetic damage.

  4. Process: To initiate a warranty claim, please contact us at info@macfrey.com and provide your order number and a description of the issue. We may require additional information or photos to assess the warranty claim.

  5. Repair or Replacement: If we determine that the product is covered under warranty, we will either repair or replace the product, at our discretion. If the product is no longer available, we may offer a substitute product of equal or greater value.

  6. Shipping: You will be responsible for paying for the shipping costs of the product to our facility. We will cover the shipping costs of returning the repaired or replaced product to you.

  7. Limitations: Our liability is limited to the repair or replacement of the product under warranty. We are not liable for any damages, including but not limited to, indirect, incidental, or consequential damages arising out of the use or inability to use the product.

  8. Changes to Warranty Policy: We may update this Warranty Policy from time to time, so please review it periodically. We will notify you of any material changes by posting the new Warranty Policy on our website.

  9. Contact Us: If you have any questions or concerns about this Warranty Policy, please contact us at macfreykit@gmail.com.

Privacy at MacFrey Kits

Trust Us with Your Information

  1. Introduction: This Privacy Policy sets out how Macfrey ("we", "us", "our") collects, uses, and protects your personal information when you use our website.

  2. Personal Information We Collect: We may collect personal information from you when you use our website, such as your name, email address, shipping and billing address, payment information, and phone number. We may also collect information about your device, IP address, and browsing activity.

  3. Use of Personal Information: We use your personal information to provide you with our products and services, process and fulfill your orders, communicate with you about your orders, respond to your inquiries, and improve our website. We may also use your information to send you promotional emails or newsletters, but you can opt out of these communications at any time.

  4. Sharing of Personal Information: We may share your personal information with third-party service providers who help us with our business operations, such as payment processing, shipping, and marketing. We may also share your information with government authorities or law enforcement agencies if required by law.

  5. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activity and personalize your experience on our website. You can adjust your browser settings to disable cookies, but please note that this may affect your ability to use our website.

  6. Security of Personal Information: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

  7. Links to Third-Party Websites: Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of these websites, so please review their privacy policies before providing any personal information.

  8. Children's Privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

  9. Changes to this Privacy Policy: We may update this Privacy Policy from time to time, so please review it periodically. We will notify you of any material changes by posting the new Privacy Policy on our website.

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